Frequently Asked Questions

What is the difference between CT & lug?

These are the two primary types of containers and closures currently used in food packaging. Continuous-thread (CT) is the Mason-style closure mechanism where the jar and lid are both threaded in one continuous bead around the entire circumference of the opening; also referred to as "screw-on". Lug is the closure system where the container has multiple threads and the lid has an equal number of lugs or tabs that grip the corresponding threads; also known as "twist-off" closures.

What does "CT" stand for (does NOT stand for count)?

The term "CT" on our site stands for continuous thread (the industry standard abbreviation), NOT count.

How do I know which lids will fit the container I selected?

After adding the container to your shopping cart, the website will display the available lids and accessories for that given container. Also, within the jar title or description, we state the finish (example: 8 oz Straight Sided 70-450 Finish), specifiying that the correct lid for this jar is 70-450. Under Lids & Caps, you can sort by lid size 70-450 and find all the lids we offer in that specific size.

How do I know what size lid I need for jars I already have?

Please refer to our blog post on measuring containers and closures.

What is the best jar/lid combination for my product?

You have most of the answers to this question. What will you be putting in the jar? Will you hot-fill, water bath, or pressure can your product? We recommend that you start by talking to your local agriculture extension office or a certified process authority.

If you're water bathing your product in a home canning environment, the only approved closure would be a two piece lid. You can test a hi-heat continuous-thread closure because there is less likelihood of over-tightening a continuous-thread (CT), and hi-heat lids can withstand the higher heat of a boiling water bath (212 degrees F). Standard one-piece CT lids are manufactured for hot-fill temperatures (around 180 degrees F). Lug/twist-off closures are manufactured primarily for compatibility with commercial machine capping equipment, but many of our customers twist them on by hand.

We highly recommend testing your packaging selection (s) for compatibility with each product and/or processing method before placing large orders.

Can I pickup at your warehouse?

During the summer of 2020 we added a Self-Serve Pick-Up Garage for cart-sized and smaller orders. Pick-up orders on Pallets can be retrieved at Door A. The Garage is open Monday through Friday 9 am - 4 pm. All orders MUST be placed at least 48 hours in advance. Daily pick-up slots are limited, so it is possible that you may need to choose a day further out. We are only picking and staging orders as they are scheduled. Please review our blog post on COVID-19 Update and New Pick-Up Procedures.

How do I get my shipping cost and estimated arrival date if I don't have an account with Fillmore Container?

After all items have been added to your shopping cart, click on the cart icon at the upper righthand corner of your screen and go to view/edit cart. From there, you can enter shipping address details to view available shipping options and ETA's. If you want to change the shipping details, you can do so, but you will need to click on "update shopping cart" to save your changes.

How do I repeat a previous order?

You will need to log into your account with us. Once logged in, you will be directed to your account dashboard. Then, you can select a recent order to repeat or go to "my orders" and select an order from there.

How do I add a product to my favorites list"?

Any item on our site can be added to your favorites list by clicking on the heart icon for that item. Once added, it will show up under the "Edit Favorites" section. From there you can save a nickname as well as update the quantity you frequently purchase. Items added to this list will automatically be shown in the optimal shipping quantity for UPS Package and can be overridden. The next time you need to order, log into your account, go to favorites and add the items you need to your cart.

Does your company offer samples of your products?

Yes, we offer free samples of most of our jars and lids with the understanding that the customer will pay for the shipping costs. Fragrance oil samples are available at $3.25 per ounce. Please call 717-397-4131 or email csr@fillmorecontainer.com for details on how to complete this.

What is your return policy?

We will gladly accept items returned in like new condition, odor-free and in original packaging within 30 days of purchase less a 15% restocking fee. Exchanges are not subject to re-stocking fee. Customer is responsible for all shipping charges.

To maintain the integrity of our TruScent Fragrance Oils, we do not accept returns or exchanges.

For sanitary reasons, we do not accept returns or exchanges on paper straws.

Do you have a store?

We have a showroom where we display all of our product offerings. Unfortunately, at this time our showroom is closed to customers.

Should I clean my jars before using them?

The short answer is yes! Manufacturers expect that glassware is cleaned prior to use. More information can be found here.

How do I determine volume or decide whether to use weight or volume on my label?

The answer will depend on your product. Please follow this link for additional information.