Q. What's the difference between CT & lug?
A. These are the two primary types of containers and closures currently used in food packaging. Continuous-thread (CT) is the Mason-style closure mechanism where the jar and lid are both threaded in one continuous bead around the entire circumference of the opening; also referred to as "screw-on". Lug is the closure system where the container has multiple threads and the lid has an equal number of lugs or tabs that grip the corresponding threads; also known as "twist-off" closures.
Q. What is the best jar/lid combination for my product?
A. You have most of the answers to this question. What will you be putting in the jar? Will you hot-fill, water bath, or pressure can/retort your product? We recommend that you start by talking to your local agriculture extension office or a certified process authority.
If you're water bathing your product, we suggest a hi-heat continuous-thread closure because there is less likelihood of over-tightening a continuous-thread (CT), and hi-heat lids can withstand the higher heat of a boiling water bath (212 degrees F). Standard one-piece CT lids are manufactured for hot-fill temperatures (around 180 degrees F). Lug/twist-off closures are manufactured primarily for compatibility with commercial machine capping equipment, but many of our customers twist them on by hand.
After you determine what type of jar and lid combination will work best for your processing method, it's simply a matter of preference for appearance and price.
Q. Does your company offer samples of your products?
A. Yes, we offer free samples of most of our jars and lids with the understanding that the customer will pay for the shipping costs. Fragrance oil samples are available at $2.50 per ounce. Please call 717-397-4131 or email email@example.com for details on how to complete this.
Q. What is my Shipping Cost and Estimated Arrival Date?
A. After you put all your items into your shopping cart, enter your shipping zip code to the right and click “Estimate”. The Shipping Cost and Estimated Time of Arrival will appear below. If you are prompted to create a quote, please follow the remaining steps for a freight quote. Tracking information is emailed to you on the day your order ships.
Q. How do I optimize my shipping cost?
A. Every container on our web site lists “optimal quantity for shipping”. This tells you how many cases of this specific item can fit in one of our shipping cartons. You aren’t required to order this quantity, but ordering in multiples of this quantity will help you get the best delivered cost. Please remember glass is heavy and fragile. We must package it carefully in order for it to arrive safely to you!
Q. Can I pick up at your warehouse?
A. Please do! We love to meet our customers and talk shop. And we want to offer every opportunity to cut costs, carbon emissions, and packaging waste associated with shipping. We do ask that you place your order 24 hours prior to pick-up to allow sufficient time to process and pick your order. Just choose “Pickup at Warehouse”; then select your anticipated date and time of arrival.
If you want to look at items or smell fragrances, it is suggested to visit us between 9 AM and 4 PM. If there are items you know you’ll be picking up, please order them in advance, and we can just add to the order when you arrive.
Q. What is your return policy?
A. We will gladly accept items returned in like new condition, odor-free and in original packaging within 30 days of purchase less a 15% restocking fee. Exchanges are not subject to re-stocking fee. Customer is responsible for all shipping charges.
Q. What is your minimum order?
A. Our jars are sold by case quantities and lids are sold either individually or by the case. (Pricing is listed for each item, along with price breaks for volume discounts.)
Q. How do I know what lids size I need?
A. Please refer to our blog post on measuring containers and closures.
Q. How do I know which lids will fit a jar/bottle?
A. When you click on “View Details” after searching for the jars, you will see Accessories on the right. Please choose one of the matching accessories from the list on the right side of the page. When you put the jar into your shopping cart, these accessories will show up again as options for you to consider before checkout.
Q. How many jars per case?
A. The number listed as “Pack Size” is the amount you will get for the price listed to the right. Lids can be purchased individually or by the case. Wax is sold by pounds; the number is listed under the pack size.
For example: Case of 12 pack size means you are ordering 12 jars for the price listed. You would need to add 12 individual lids to cover the jar quantity.
Q. What is the “Favorites” list?
A. You can create a list of items that you will not need to search for later. Simply click on the blue heart next to the “Add to Cart” button. This will add that item to your favorite list. Next time you go to order click on the favorite icon (located at the top right of the screen beside your cart button). You can easily add the quantities you are looking for and proceed to check out.
Q. Is there an easy way to repeat an order?
A. Log into your account and click on the blue account button (located at the top right of your screen). Your recent orders will appear – simply click “View Details” on the order you would like to repeat. Click “Reorder” on the right side of the screen. This will put the items into your cart. You can make any quantity adjustments there. Make sure to click recalculate after making adjustments to see your revised total. Proceed to check out to finish your order.
Q. Do you sell "Mason" jars?
A. Yes, but the real question is "what is a 'Mason' jar?". John Mason patented the continuous-thread closure on November 30, 1858. While most people use the term to refer to a home-canning jar, any jar with a continuous-thread closure can be called a Mason jar. Most of the jars we sell are smooth with no embossing, but we do carry a few sizes that have the word "Mason" embossed on the sides.
Q. Why do you stock only glass containers?
A. The first concern for any food product marketer is the sustainable quality of the food inside the container. No other packaging material preserves freshness and displays your product better than glass. It is largely recycled and fully recyclable.
Q. Do you sell plastic containers?
A. We sell a limited amount of plastic freezing containers. Any other inquires can be addressed to firstname.lastname@example.org. Special orders may require a minimum of pallet quantity.