It is very important to us that you receive all your orders when you need them. We wanted to remind you of a few things, including our holiday closings, to help ensure your entire order arrives as expected.
#1. We celebrate the holidays, too (plus the ever-popular year-end inventory reconciliation)! Please note that we will be closing at 3pm on Thursday, December 21st. We will be closed on December 25 & 26 for Christmas; Closed on December 28 & 29 for inventory; Closed January 1 for New Years; Pick-ups or shipping is not available on these days.
#2. Double check your order to ensure the lids will fit the style of jars you’ve selected. When ordering jars, the matching lids will be listed below the product under ‘Product Accessories’. Be sure to also make sure you’ve ordered the proper number of lids for your jars.
#3. Re-Stock Alerts. We do our best to anticipate the needs of our customers, but we can’t always control the efficiency in which our manufacturers produce and distribute their products. We apologize if we are out of stock of your favorite item. Once it is back in stock, we will announce on our Facebook page.
#4. Get home delivery on your schedule with the My Choice Program from UPS. It is simple to register, and it’s free! You’ll get alerts a day in advance of any UPS shipment coming to your address, have the option to instruct where to leave your package, sign for packages online if you might not be home, or even have them leave it with a neighbor (within walking distance). You only pay nominal charges if you change the delivery address (like to your work address), need to change the delivery date, upgrade the service level, or need a 2-hour delivery window.
#5. Check out to ensure you get the items you want. Items placed in a shopping cart are not reserved. We cannot guarantee the stock of a product until the purchase is made. Once you’ve gone through the checkout process, you can be assured your items are being pulled from our shelves just for you.
#6. Provide a valid email address and Track your Package. A valid email address will ensure that you receive a shipment tracking email, which will allow you to track the timeline for delivery once it leaves our facility. Tracking information comes directly from UPS Quantum View Notify, so keep an eye on your email and you’ll know exactly when your package will arrive. This can be invaluable in situations when the timeliness of delivery is crucial.